How can I change/cancel my order?

To make changes to your order or to cancel it, you can reply to the ''Order Confirmation'' email that you would have received after your purchase with your order number and tell us what you would like to change or amend. Alternatively, you can email our sales team directly at sales@uccellodesigns...

How can I change the delivery address on my order?

If you would like to change the delivery address for your order, please contact our Sales Team directly. You can do this by responding to the ''Order Confirmation'' email you received directly after you purchased on our website, or you can email us directly at sales@uccellodesigns.com. *Please no...

How do I apply my discount code on the Uccello Designs Website?

When applying your discount code, the first opportunity will be in the cart. Once in the cart, you will see a text box directly under the image of the product/s you are purchasing. Applying your discount code in the cart: Type your discount code into the allocated text box. Once you have co...

How long will it take to deliver my order?

To ensure a same day dispatch, order before 12pm Monday-Friday. Once dispatched, orders generally take between 2-3 working days to be delivered throughout the Republic of Ireland. However, delivery may take longer during holiday seasons. Any issues or questions, please contact our Customer Care T...

Can I place my order over the phone?

We do work hard to provide an easily accessible, safe, and secure experience when purchasing on our website. However, should you feel more at ease and comfortable with ordering over the phone you can call us on 087 435  5993 - our phone lines are open between 8am and 4 pm Monday to Friday. Rememb...

Who will deliver my order?

We use An Post to deliver throughout the Republic of Ireland. Once dispatched, orders generally take between 2-3 working days to be delivered. Any issues or questions, please feel free to contact our Customer Care Team here or you can email them directly at customercare@uccellodesigns.com.

Can I request that my order be left with my neighbour?

If you would like your order to be left with a neighbour here are some options: You can input your neighbor’s address as the shipping address. Alternatively, you can leave a note in the note section when purchasing on our website and we will forward this note to our couriers.     ...

Do you charge for delivery?

Every daily living aid we sell or spare part purchased from our website comes with free delivery. We are all about making lives easier and do not want you to worry about hidden fees. If there is a need to return your order, please contact our Customer Care Team and they will help guide you throug...

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