When it comes to returning a damaged/faulty Uccello Grip Mat within the warranty period we would ask that you email our Customer Care Team with:

  • A description of the issue you are having.
  • The receipt from purchase (in store) or order number if you bought from our website (this will be in your email inbox from our sales email – sales@uccellodesigns.com).
  • If possible, an image of the of the damaged/faulty Grip Mat.

Uccello Designs do not cover the cost of returning the Grip Mat.

Our Customer Care Team will then send out the replacement part or a new Grip Mat (depending on the problem) that same day.

Email: customercare@uccellodesigns.com

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