We have spent many, many hours carefully designing and sourcing the best raw materials and components for our products, so they can be built to the highest standard possible. Our Uccello Kettle is guaranteed for 24 months.
We have the lowest defect rate for our kettle than any other kettle type on the market; by a factor of 2. So, to say it in another way, our nearest competitor has at least twice as many defective units per annum that we have – we pride ourselves on this statistic.
Of course, we may have one every thousand or so, and we always rectify these when they arise.
Should any of your customer wish to return their Uccello Kettle due to a fault or issue during their warranty period, you will need to instruct them to contact us directly at customercare@uccellodesigns.com.
We also ask that you do not exchange in-store for another kettle; all warranty replacements will always be actioned by Uccello Designs directly.
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