We offer a 7-day ‘Change of Mind’ policy‘, where if for whatever reason, you feel the product does not fit your needs and you wish to return it, we first will need to establish that it isn’t damaged so we can process the return.

This can be done by contacting Denise in our Customer Care Team and she will be happy to guide you through the process.

• Denise will supply you with our address for you to send your return to.
• Uccello Designs do not cover the cost of returning the item.
• Once we receive the product and can confirm it is unused and not damaged, we will be able to issue you your refund.

This return process can take between 3-5 working days depending on where it is coming from, but the actual refund is an immediate process from our side but may take a few days to clear depending on your bank.